Question 1

What is a dealer trust score?

Accepted Answer

A dealer trust score is a composite rating based on multiple data points including Google reviews, BBB accreditation grade, attorney general complaint history, and inventory transparency. It gives you a quick snapshot of a dealer's overall reputation.

Question 2

How are Google reviews weighted?

Accepted Answer

We look at both the average star rating and the total number of reviews. A dealer with 4.5 stars across 500 reviews is more reliable than one with 5.0 stars from 10 reviews. We also check for patterns of fake or incentivized reviews.

Question 3

What does the BBB grade mean?

Accepted Answer

BBB grades range from A+ to F based on complaint history, responsiveness to complaints, business practices, and transparency. An A+ rating means the dealer resolves issues promptly. Anything below B- should raise concerns.

Question 4

What are attorney general complaints?

Accepted Answer

These are formal complaints filed by consumers with their state attorney general's office against a dealer. Common issues include deceptive pricing, undisclosed damage, title problems, and warranty disputes. More than 3 complaints in the past year is a red flag.

Question 5

Should I avoid dealers with low scores?

Accepted Answer

Low scores are a warning sign but not always a dealbreaker. Some complaints may be resolved or outdated. However, dealers with consistently poor reviews across multiple platforms, active BBB complaints, and AG actions should be approached with extreme caution.

Question 6

How often is dealer data updated?

Accepted Answer

Google review data is refreshed weekly, BBB grades are checked monthly, and attorney general complaint records are updated as new filings become public. Inventory counts reflect the dealer's current listed vehicles.

Dealer Trust Score

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